Assistant Manager, Strategy and Analytics City of Dreams Macau, Macao

REQ11042 Assistant Manager, Strategy and Analytics (Open)

POSITION SUMMARY:

Produce in-depth statistical analysis in order to optimise the table with the ultimate goal of maximising the overall gaming profit, while taking into account the complex interactions between customers and their gaming preferences.

PRIMARY RESPONSIBILITIES:

Prepare property level periodic reports of key performance indicators and interpret prevailing trends for review by management.  Assist in data-mining and statistical analysis in the gaming field.  Review and validate KPI data, interpret prevailing trends and prepare reports for review by management  Liaise with senior management and able to explain complicated topics in an approachable manner  Maintain several aspects of the data warehouse system  Analyse a variety of issues on an ad hoc basis as requested by management.  Be responsible for auditing reports versus budgetary, historical and industry benchmarks.  Manage small to medium scope projects

KEY PERFORMANCE INDICATORS:

Good and friendly communication manner Display a high commitment in delivering and improving customer service Develops and maintains constructive relationships with colleagues and external visitors Timely completion of delegated tasks with accuracy

QUALIFICATIONS:

Experience

Successful candidates must have at least three to five years of relevant work experience Candidates must have a proven track record in highly numerate and analytical roles Preference is given to candidates with gaming or hospitality experience

Education

Candidates must hold a degree from a major, accredited institution in the fields of hospitality, gaming, statistics, marketing, finance, engineering, business administration or mathematics.  Preference is given to candidates with a post graduate degree from a major, accredited institution

Skills / Competencies

Candidate must have a mature presentation style and be comfortable interacting with senior management continuously  Candidates should have strong English writing and excellent Cantonese/Mandarin speaking skills  Candidate must be proficient in MS Excel and PowerPoint  Preference must have superior technical skills in SAS, Visual Basic, SQL, Python, R or Cognos Strong project management skills is a must